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Shipping, Returns & Exchanges

Shop With Confidence. We're Here to Help.

At SOLAREA US LLC, we want every purchase to feel as confident as the transformation behind it. From the moment you place your order through WhatsApp to the moment your products arrive, our goal is to provide clear communication, personalized assistance, and a shopping experience you can trust.

Because our collection includes different types of products—including Human Hair Extensions, Colombian Shapewear, Colombian Jeans, Activewear, and Athletic Sneakers—return and exchange eligibility may vary depending on the product purchased.

Please review the following policy carefully before completing your order.

OUR PRODUCTS

1. ORDER PROCESS

How Orders Are Placed

All SOLAREA purchases are completed through WhatsApp, allowing our team to provide personalized assistance before your order is confirmed.

Depending on the product, we can help you verify:

Product availability • Length • Color • Size availability • Quantity • Price • Shipping information

Before submitting payment, please carefully review the product and order information provided to you.

Once your order and payment have been confirmed, SOLAREA will begin processing your purchase.

2. SHIPPING

Shipping Across the United States

SOLAREA US LLC is based in Elizabeth, New Jersey, and serves customers throughout the United States.

Orders requiring shipment are prepared and sent to the shipping address confirmed by the customer during the purchasing process.

Shipping Costs

Unless expressly stated otherwise, shipping is not included in the product price.

Applicable shipping charges will be communicated to you before your purchase is completed.

Your final order total may therefore include:

Product Price + Applicable Shipping Charges

No order will be finalized without communicating the applicable purchase information to the customer.

3. SHIPPING & DELIVERY TIMES

When Will My Order Arrive?

Processing and delivery times may vary depending on product availability, destination, carrier operations, and other circumstances affecting fulfillment or transportation.

When an estimated shipping or delivery timeframe is available for your order, it will be communicated during the purchasing process.

Please remember that estimated delivery dates are estimates and are not guarantees, particularly once a package has been transferred to the shipping carrier.

SOLAREA will communicate significant order or shipping issues when applicable.

Federal rules require sellers accepting Internet or telephone orders to have a reasonable basis for advertised shipping periods. When no shipping period is stated, federal rules generally require a reasonable basis to ship within 30 days. If an applicable shipping commitment cannot be met, federal requirements concerning delay notices, cancellation options, and refunds apply.

4. SHIPPING INFORMATION

Please Check Your Information Carefully

Customers are responsible for providing complete and accurate shipping information when placing an order.

Before confirming your purchase, please verify your:

Full Name • Shipping Address • Apartment/Unit Number • City • State • ZIP Code • Contact Information

If you notice an error, contact SOLAREA through WhatsApp as soon as possible.

Once an order has been shipped, SOLAREA may not be able to modify the shipping address or redirect the package.

Additional costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility where permitted by applicable law.

5. ORDER TRACKING

When tracking information is available for your shipment, it will be provided to you so you can follow the progress of your order.

Please allow time for the carrier's system to update after the shipping label or tracking information has been generated.

Carrier tracking information and delivery scans are maintained by the applicable shipping carrier.

6. RETURNS & EXCHANGES

Our Commitment to a Fair Shopping Experience

We want you to feel confident when purchasing from SOLAREA.

Because our products include personal beauty products, apparel, shapewear, and footwear, return or exchange eligibility depends on the type and condition of the product.

To request a return or exchange, you must first contact SOLAREA through WhatsApp.

Do not send any product back without first contacting us and receiving return instructions.

Returning a product without authorization does not guarantee that the return will be accepted.

7. GENERAL RETURN CONDITIONS

For a product to be considered for an eligible return or exchange, it must generally be:

  • Unused and unworn

  • Unwashed

  • Unaltered

  • Free from stains, odors, makeup, deodorant, hair products, or other signs of use

  • Returned with its original tags, packaging, accessories, and components when applicable

  • In resalable condition

SOLAREA reserves the right, to the extent permitted by applicable law, to inspect returned merchandise before approving a return, exchange, or refund.

Products showing evidence of use, wear, washing, alteration, damage after delivery, contamination, or missing original components may not qualify.

8. HUMAN HAIR EXTENSIONS

Special Return Conditions for Human Hair

For hygiene and product-integrity reasons, Human Hair Extensions require special handling.

To be considered for a return or exchange, eligible hair extensions must remain unused, unworn, uninstalled, unwashed, uncut, uncolored, chemically treated, or otherwise altered, and must remain in their original condition and packaging as applicable.

Before installing or altering your extensions, we strongly recommend confirming that you received the correct:

Texture • Length • Color • Quantity

Once human hair has been installed, worn, cut, colored, washed, chemically treated, or otherwise altered, it cannot be returned or exchanged except where required by applicable law or in the case of a verified product/order issue for which the law provides a remedy.

9. CUSTOM-COLORED HUMAN HAIR

Custom Orders Are Final Sale

Human Hair Extensions ordered in a Custom Color are prepared specifically according to the customer's selected customization.

For this reason:

ALL CUSTOM-COLOR HUMAN HAIR SALES ARE FINAL.

Custom-color products cannot be returned or exchanged due to preference, change of mind, or color selection.

Custom colors also require an additional charge, which varies depending on the color and customization requested.

This does not limit any rights or remedies that cannot legally be waived, including applicable rights concerning merchandise that is materially defective or different from what was ordered.

10. COLOMBIAN SHAPEWEAR

For hygiene reasons, Colombian Shapewear must be carefully evaluated before use.

Please contact SOLAREA through WhatsApp for assistance with available sizing before completing your purchase.

To be considered for an eligible return or exchange, shapewear must be unworn, unwashed, unaltered, with original tags and packaging intact, and in resalable condition.

Items showing signs of wear or use may not qualify for return or exchange, subject to applicable law.

11. COLOMBIAN JEANS & ACTIVEWEAR

Eligible Colombian Jeans and Activewear must generally be returned:

Unworn • Unwashed • Unaltered • With original tags attached • In original/resalable condition

We strongly recommend contacting SOLAREA through WhatsApp to check current size availability before purchasing.

Please try garments on carefully and avoid removing tags until you have confirmed the fit.

12. ATHLETIC SNEAKERS

Because SOLAREA may offer Athletic Sneakers from different brands and designs, sizing and fit may vary.

Contact us through WhatsApp before purchasing to confirm current size, price, and product availability.

For an eligible return or exchange, footwear must generally be unworn, unused, clean, and returned with its original packaging and components.

We recommend trying footwear on indoors on a clean surface before deciding whether to keep it.

Footwear showing outdoor wear, dirt, sole wear, stains, damage, or other evidence of use may not qualify for return or exchange, subject to applicable law.

13. WRONG, DAMAGED OR DEFECTIVE ITEMS

Contact Us Immediately

If you receive an item that appears to be:

Incorrect • Damaged • Defective • Different from the product confirmed in your order

please contact SOLAREA through WhatsApp as soon as reasonably possible after receiving your package.

Please keep:

The product • Original packaging • Shipping packaging • Labels • Any relevant documentation

We may request clear photographs or other reasonable information so our team can review the issue.

Do not use, wash, install, alter, or discard the product while the claim is being reviewed.

If SOLAREA confirms an error or qualifying product issue, we will provide the appropriate resolution in accordance with this policy and applicable law.

14. RETURNS ARE NOT AUTOMATIC

Submitting a return or exchange request does not automatically mean that it has been approved.

SOLAREA may review:

The product purchased • Reason for the request • Product condition • Original packaging/tags • Order information • Supporting photographs or information when necessary

We will then communicate the available resolution.

Nothing in this policy eliminates consumer rights that cannot legally be waived.

15. RETURN SHIPPING COSTS

Unless the return results from a verified SOLAREA error, an incorrect item sent by us, a qualifying defect, or otherwise as required by law, return shipping costs may be the customer's responsibility.

Any applicable return-shipping instructions and costs will be communicated before an authorized return is sent.

Original shipping charges are not refundable except where required by law or where SOLAREA determines otherwise based on the circumstances of the order.

16. EXCHANGES

Need a Different Size or Eligible Product?

Where an exchange is available, it remains subject to:

Product eligibility • Product condition • Size/product availability • Any applicable price difference • Shipping costs

An exchange cannot be guaranteed until SOLAREA reviews the request and confirms availability.

If the replacement product has a different price, any applicable difference will be communicated before the exchange is completed.

17. REFUNDS

Once an authorized returned product is received and inspected, SOLAREA will notify the customer regarding the status of the return.

If a refund is approved, it will be processed according to the applicable transaction and payment circumstances.

Please remember that financial institutions and payment providers may require additional processing time before funds appear in an account.

Refund rights required by federal or state law remain unaffected by this policy.

18. ORDER CANCELLATIONS

If you need to request an order cancellation, contact SOLAREA through WhatsApp as soon as possible.

We cannot guarantee cancellation after an order has entered fulfillment, customization, or shipment.

Custom-color hair orders may begin individualized preparation after confirmation and are subject to their final-sale conditions.

If SOLAREA cannot fulfill or ship an order within an applicable promised timeframe, cancellation and refund rights will be handled in accordance with applicable law. The FTC requires qualifying sellers to provide customers with options regarding delays and, when required, prompt refunds for merchandise that cannot be shipped as promised.

19. LOST OR DELIVERY-RELATED PACKAGES

If tracking information indicates a shipping problem, contact SOLAREA so we can review the available order and carrier information.

Carrier investigations and claims may require additional information and processing time.

Customers should also notify us promptly if a package appears damaged during transportation or if there is a significant discrepancy between the carrier's tracking information and actual delivery.

SOLAREA will assist with reasonable next steps based on the circumstances, carrier procedures, and applicable law.

20. SALE, PROMOTIONAL & FINAL-SALE PRODUCTS

Certain products, personalized merchandise, custom-color products, clearance merchandise, or specially identified promotional products may be designated Final Sale.

When a product is Final Sale, that condition should be communicated before the purchase is completed.

Final Sale products cannot generally be returned or exchanged for preference or change of mind, subject to rights and remedies that cannot be excluded under applicable law.

21. PURCHASES THROUGH WHATSAPP

Personalized Assistance Before You Buy

Because SOLAREA purchases are completed through WhatsApp, we encourage you to ask any questions you may have before submitting payment.

Our team can help you confirm available information regarding:

Product • Size • Length • Color • Quantity • Price • Shipping • Availability

This personalized purchasing process is designed to help you make a more informed decision before completing your order.

22. POLICY UPDATES

SOLAREA US LLC may update this Shipping, Returns & Exchanges Policy from time to time to reflect changes in business practices, product offerings, operational requirements, or applicable law.

The version published on our website at the time of your purchase will govern your transaction, except where applicable law requires otherwise.

23. CONTACT US

Questions About Shipping, Returns or Exchanges?

We're here to help.

If you have questions about your order, product availability, shipping, sizing, an exchange, or an eligible return, contact SOLAREA through the “Chat on WhatsApp” button available on our website.

SHOP WITH CONFIDENCE. OWN YOUR TRANSFORMATION.

SOLAREA US LLC
Elizabeth, New Jersey
United States

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YOUR QUESTIONS. YOUR STYLE. YOUR SOLAREA EXPERIENCE.

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