Frequently Asked Questions
Everything You Need to Shop With Confidence
We want every SOLAREA experience to feel simple, personal, and confident. Here you'll find answers to the most common questions about our products, ordering process, payments, sizing, shipping, and more.
Still have questions? We're here for you. Contact us through WhatsApp and receive personalized assistance from our team.
SHOPPING WITH SOLAREA
1. How do I place an order with SOLAREA?
All SOLAREA purchases are completed through WhatsApp so we can provide the personalized assistance you deserve.
Simply choose the product you're interested in and click the “Chat on WhatsApp” button. Our team will help you confirm product availability, size or product options when applicable, pricing, shipping information, and the next steps to complete your purchase.
2. Can I purchase directly through the website?
Our website allows you to explore our collections, discover product information, and find the products you love.
The final purchase process is completed through WhatsApp, where our team can personally assist you before your order is confirmed.
3. Why are purchases completed through WhatsApp?
Because every woman—and every purchase—is different.
Some products require selecting a length, color, quantity, size, or other available option. WhatsApp allows us to provide personalized assistance, answer your questions, confirm availability, and help you make a more informed purchase.
4. What payment methods do you accept?
SOLAREA accepts:
Zelle • PayPal • Bank Transfer
Available payment options and payment instructions will be confirmed with you through WhatsApp before completing your purchase.
5. Are the prices shown on the website final?
Prices displayed on individual product pages apply to the product and options described on that page.
Some products require you to contact us for current pricing, and certain customizations may involve additional charges.
Unless expressly stated otherwise, shipping is not included in the displayed product price.
OUR PRODUCTS
6. What products does SOLAREA offer?
Our collections include:
Sew-In Human Hair Extensions • Tape-In Human Hair Extensions • Colombian Shapewear • Colombian Jeans • Activewear • Athletic Sneakers
Product availability may vary. Contact us through WhatsApp if you'd like assistance finding a specific product.
7. Are SOLAREA hair extensions made with human hair?
Yes. The hair extensions currently offered in our Sew-In and Tape-In collections are 100% human hair, giving you the natural appearance and versatility expected from human hair extensions.
Specific characteristics may vary depending on the product selected.
8. What hair extension textures are available?
Our Human Hair Extensions are available in:
Straight • Wavy • Curly
Options may vary according to the installation method and current availability.
9. What lengths are available for human hair extensions?
Our current Human Hair Extension collection offers lengths from 14 to 32 inches:
14" • 16" • 18" • 20" • 22" • 24" • 26" • 28" • 30" • 32"
Contact us through WhatsApp to confirm availability for the texture, color, and extension method you're interested in.
10. How much hair comes in each bundle?
Each SOLAREA Human Hair Extension bundle contains 100 grams of hair.
11. How many bundles do I need?
For a complete look, SOLAREA generally recommends 3 bundles (300 grams).
If you prefer greater fullness and volume, 4 bundles (400 grams) may be a better option.
The ideal amount can vary depending on your natural hair, desired length, texture, and final look. Contact us on WhatsApp for personalized assistance.
12. What hair colors are available?
Our Human Hair Extensions are offered in:
Natural (Dark) • Blonde • Custom Colors
Availability may vary by product.
13. Can I order a custom hair color?
Yes. Custom Colors are available upon request.
Custom coloring carries an additional charge depending on the selected color and customization requested.
Because custom-colored hair is prepared specifically for your order, Custom Color orders are final sale and cannot be returned.
14. What is the difference between Sew-In and Tape-In extensions?
Sew-In Extensions are typically installed by attaching wefted hair to a prepared foundation in the natural hair, while Tape-In Extensions use adhesive sections placed throughout the natural hair.
The appropriate method depends on your hair, desired result, lifestyle, and professional recommendation.
For best results, we recommend professional installation by someone experienced with the extension method you select.
SIZING & AVAILABILITY
15. How do I know which size to order?
Sizing may vary depending on the product, design, and manufacturer.
For products such as Colombian Shapewear, Colombian Jeans, Activewear, and Athletic Sneakers, contact us through WhatsApp before purchasing to check the sizes currently available for the specific product you're interested in.
16. Why aren't all sizes listed on the website?
Availability can vary between products and designs. Rather than having you select a size without confirming current inventory, our team can help you check the available options through WhatsApp.
17. What if the size or product I want is unavailable?
Contact us through WhatsApp.
We'll check current availability and, when possible, let you know whether another available option may suit what you're looking for.
SHIPPING & ORDERS
18. Do you ship within the United States?
Yes. SOLAREA serves customers across the United States.
Shipping availability, cost, and applicable order information will be confirmed during the purchase process.
19. Is shipping included in the product price?
Unless expressly stated otherwise on the product page or during your purchase, shipping is not included in the listed product price.
Your applicable shipping cost will be communicated before your purchase is finalized.
20. How will my order be shipped?
SOLAREA uses FedEx for shipping.
Shipping details and applicable charges will be confirmed during your purchase process.
21. How long will it take to receive my order?
Delivery times can vary depending on product availability, order processing, destination, carrier conditions, and whether the order includes customization.
When an estimated shipping or delivery timeframe applies to your order, we'll communicate it during the purchase process.
Federal rules require sellers accepting Internet or telephone orders to have a reasonable basis for stated shipping times; when no shipping time is stated, federal rules generally require shipment within 30 days, subject to applicable delay-notice and refund requirements.
22. How can I track my order?
When tracking information is available for your shipment, it will be provided after your order has been processed and shipped.
If you need assistance with an existing order, contact us through WhatsApp.
RETURNS & ORDER ISSUES
23. Do you accept returns?
Return eligibility depends on the type of product, its condition, and the circumstances of the purchase.
Certain products may have specific eligibility requirements, and customized products may be final sale.
Please review our complete Shipping & Returns Policy before purchasing for the conditions applicable to your product.
24. Can human hair extensions be returned?
Because hair extensions are personal-use beauty products, return eligibility is subject to strict product-condition requirements.
Hair that has been used, worn, installed, altered, cut, colored, washed, or otherwise modified may not qualify for return.
Additionally, Custom Color Human Hair Extensions are final sale and cannot be returned.
Complete eligibility requirements will be provided in our Shipping & Returns Policy.
25. Can I return a custom-colored hair order?
No.
Custom Color Human Hair Extensions cannot be returned because the hair is customized specifically for your order.
Please carefully confirm your requested color and order details with our team before completing your purchase.
26. What should I do if there is a problem with my order?
Contact us through WhatsApp as soon as possible and provide your order information along with photos or other information that clearly shows the issue, when applicable.
Our team will review the situation according to the conditions established in our Shipping & Returns Policy.
PRODUCT CARE
27. How should I care for my Human Hair Extensions?
Proper care can help preserve the appearance and condition of your extensions.
Use products appropriate for human hair extensions, handle the hair gently, avoid unnecessary tension, and follow the care recommendations provided for your extension type.
Professional installation and maintenance are strongly recommended.
28. How should I care for clothing and shapewear?
Always follow the care instructions provided with the individual garment.
Because fabrics and construction may differ between products, the manufacturer's care label should take priority over general washing recommendations.
29. How should I care for my sneakers?
Care requirements vary depending on the materials and construction of each pair.
Follow the manufacturer's care recommendations whenever available and avoid using cleaning methods or products that may damage the shoe's materials, finish, or structure.
PERSONALIZED ASSISTANCE
30. Can SOLAREA help me choose the right product?
Absolutely.
Personalized assistance is an important part of the SOLAREA experience. Whether you're choosing your hair extension length and texture, checking clothing or footwear sizing, or simply deciding which product is right for you, our team is here to help.
31. How can I contact SOLAREA?
The easiest way to receive product and purchase assistance is through WhatsApp.
Click the “Chat on WhatsApp” button anywhere it appears on our website and send us your question.
32. I still have questions. What should I do?
Talk to us.
We're happy to answer your questions, help you explore your options, and guide you before completing your purchase.
YOUR QUESTIONS. YOUR STYLE. YOUR SOLAREA EXPERIENCE.
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